Terms of Service

1. Acceptance of Terms

By accessing or using MicroCoach (“Service”), you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree to these Terms, please do not use our Service. These Terms constitute a legally binding agreement between you and MicroCoach (“we”, “our”, or “us”), a company based in Oakland County, Michigan, United States.

2. Description of Service

MicroCoach is a web-based accountability application that helps users track their goals through weekly check-ins using the 3Ps Framework (Plans, Progress, Problems). The Service includes AI-powered coaching insights and optional human coaching support. We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice.

3. Eligibility

You must be at least 18 years of age to use MicroCoach. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

4. User Accounts

To use MicroCoach, you must create an account. You agree to:

• Provide accurate, current, and complete registration information
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your account credentials
• Not share your account or password with any third party
• Notify us immediately of any unauthorized use of your account

You are responsible for all activities that occur under your account. We are not liable for any loss or damage arising from your failure to protect your account credentials.

5. Subscription and Payments

MicroCoach offers subscription-based services:

• Billing: Subscriptions are billed monthly in advance. Your subscription will automatically renew each month until canceled.
• Payment Processing: All payments are processed securely through Stripe. By providing payment information, you authorize us to charge your payment method for all fees incurred.
• Failed Payments: If a payment fails, we may retry the charge and/or suspend your access until payment is received.
• Cancellation: You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period; you will retain access until then.
• Refunds: Refunds are handled on a case-by-case basis at our discretion. Contact support@microcoach.io for refund requests.
• Price Changes: We may change subscription prices with at least 30 days notice to existing subscribers. Price changes will take effect at the start of your next billing period after the notice.

6. Free Trials

We may offer free trials at our discretion. At the end of a free trial period, your account will automatically convert to a paid subscription unless you cancel before the trial ends. We reserve the right to limit free trials to one per person or household.

7. User Content

“User Content” refers to any content you create, upload, or submit through the Service, including check-ins, goals, notes, and other information.

• Ownership: You retain all ownership rights to your User Content.
• License to Us: By using the Service, you grant us a limited, non-exclusive, worldwide license to store, process, and display your User Content solely for the purpose of providing and improving the Service to you.
• Responsibility: You are solely responsible for your User Content. You represent that you have all necessary rights to submit such content and that it does not violate any laws or third-party rights.

We do not claim ownership of your User Content, and we will not use it for purposes other than providing the Service without your consent.

8. Acceptable Use

You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Violate any applicable laws, regulations, or third-party rights
• Attempt to interfere with, disrupt, or compromise the integrity or security of the Service
• Access accounts, data, or systems belonging to other users
• Use the Service to harass, abuse, threaten, or harm others
• Transmit viruses, malware, or other malicious code
• Use automated systems (bots, scrapers, etc.) to access the Service without our permission
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Resell, sublicense, or commercially exploit the Service without our written consent

9. AI Coaching Disclaimer

IMPORTANT: The AI coaching features provided by MicroCoach are for informational, educational, and motivational purposes only. They do not constitute professional advice of any kind, including but not limited to:

• Medical or health advice
• Psychological, psychiatric, or mental health treatment
• Financial, investment, or tax advice
• Legal advice
• Career or employment advice

AI-generated insights may be inaccurate, incomplete, or inappropriate for your specific situation. Always consult qualified professionals for important decisions. If you are experiencing a mental health crisis, please contact a mental health professional or crisis hotline immediately. MicroCoach is not a substitute for professional help.

10. Intellectual Property

The Service and its original content (excluding User Content), features, and functionality are and will remain the exclusive property of MicroCoach. This includes but is not limited to:

• The MicroCoach name, logo, and branding
• The 3Ps Framework as implemented in our Service
• Our software, algorithms, and AI models
• Website design, text, graphics, and user interface
• Documentation and other written materials

The Service is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service without our prior written consent.

11. Third-Party Services

The Service may contain links to or integrate with third-party websites, services, or applications (such as Stripe for payments). We are not responsible for the content, privacy practices, or terms of any third-party services. Your use of third-party services is at your own risk and subject to the terms and conditions of those third parties.

12. Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We provide the Service on an “as available” basis and are not liable for any downtime or service interruptions.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MICROCOACH AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or data
• Business interruption
• Loss of goodwill or reputation
• Any other intangible losses

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU HAVE PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

15. Indemnification

You agree to indemnify, defend, and hold harmless MicroCoach and its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) your User Content.

16. Dispute Resolution

Informal Resolution: Before filing any formal legal action, you agree to contact us at support@microcoach.io to attempt to resolve the dispute informally. We will attempt to resolve the dispute within 30 days.

Binding Arbitration: If we cannot resolve the dispute informally, any controversy or claim arising out of or relating to these Terms or the Service shall be settled by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Oakland County, Michigan, or another mutually agreed location. The arbitrator's decision shall be final and binding.

CLASS ACTION WAIVER: YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

Exceptions: Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Michigan, United States, without regard to its conflict of law provisions. Any legal action or proceeding not subject to arbitration shall be brought exclusively in the state or federal courts located in Oakland County, Michigan, and you consent to the personal jurisdiction of such courts.

18. Termination

By Us: We reserve the right to suspend or terminate your account and access to the Service, with or without notice, if you violate these Terms, engage in fraudulent or illegal activity, or for any other reason at our sole discretion.

By You: You may delete your account at any time through your account settings or by contacting us at support@microcoach.io.

Effect of Termination: Upon termination, your right to use the Service will immediately cease. Sections of these Terms that by their nature should survive termination shall survive, including but not limited to: User Content ownership, Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, Dispute Resolution, and Governing Law.

19. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service at least 14 days before the changes take effect. The “Last updated” date at the top of these Terms indicates when they were last revised. Your continued use of MicroCoach after such changes constitutes acceptance of the new Terms. If you do not agree to the updated Terms, you must stop using the Service and delete your account.

20. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and MicroCoach regarding the Service and supersede all prior agreements and understandings.

Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.

Assignment: You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

Force Majeure: We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, government actions, or internet service failures.

21. Contact Us

If you have any questions about these Terms of Service, please contact us at: